If the software of the following products expires, please get in touch with our customer service to re-subscribe before you can update the scanner.

Please purchase the product software to be updated on this page and add the serial number of the scanner in the order notes. After that, our customer service will update your device within 24 hours.

The device can still be used if you do not pay the update fee after expiration. It's just that the software cannot be upgraded to the latest models and functions.

If the software of other ANCEL products has expired, please click "Update" on the device to update it. The specific cost will be based on the amount displayed on the device.

About the DP500 update: After we notify you that the DP500 upgrade is complete, please log out of your account and log in again to complete the upgrade. If it does not trigger the update, uninstall the app and download it again.

The credit card payment channel for all ANCEL products has turned on 3D security verification - Credit card 3D verification is a function we open to ensure the security of customers' payments, which can greatly protect your online payment security.
* Due to the virtual nature of upgrade cards, the verification failure rate may be higher. We recommend trying PayPal as an alternative payment method.

The software upgrade service is a virtual product. Once the customer has received the software update key or our engineers have successfully upgraded the product, no refunds will be provided.